Privacy Policy

1. Information We Collect

Personal Information

When you register for WhatsBot AI, we collect:

• Business name and contact information
• Email address and phone number
• Billing address and payment details
• WhatsApp Business account information
• Profile and representative name

Usage Data

We automatically collect information about how you interact with our platform:

• Conversation logs and message content
• AI agent configurations and settings
• Analytics and performance metrics
• Device information and IP addresses
• Browser type and operating system

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our WhatsApp automation services
• Process transactions and send billing notifications
• Improve and personalize your experience with AI agents
• Train and enhance our AI models (anonymized data only)
• Send important updates about our services
• Respond to customer support inquiries
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in platform operations (e.g., cloud hosting, payment processing)
• WhatsApp/Meta as required for API integration
• Law enforcement when required by law or to protect our rights
• Business partners with your explicit consent

4. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all conversations
• AES-256 encryption for data at rest
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Multi-factor authentication options
• Secure data centers with 24/7 monitoring

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Conversation logs are retained according to your plan settings. You can request deletion of your data at any time.

6. Your Rights

Under GDPR and other privacy regulations, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time
• Object to automated decision-making
• Lodge a complaint with supervisory authorities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For more details, please see our Cookie Policy.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

WhatsBot AI is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use after changes constitutes acceptance.